1. Click the Start button, click Run, type "sysedit" (without quotation marks) in the Open box, and then click OK.
2. Click the Win.ini window.
3. Locate the "Load=" and "Run=" lines in the Win.ini file. Place a semicolon (;) at the beginning of each line.
4. Save the changes to the Win.ini file and then quit System Configuration Editor.
5. Shut down Windows 95. Wait for Windows 95 to shut down.

If Windows 95 does not hang during shutdown, the problem may be caused by a program being loaded from the "Load=" or "Run=" line in the Win.ini file. To determine which program is causing the problem, follow these steps:

1. Click the Start button, click Run, type "sysedit" (without quotation marks) in the Open box, and then click OK.
2. Click the Win.ini window.
3. Create new "Load=" and "Run=" lines in the Win.ini file. Add one command from the original lines.
4. Save the file, and then quit System Configuration Editor.
5. Shut down Windows 95. Wait for Windows 95 to shut down.
6. Repeat steps A-B, add one more command from the original lines, and then repeat steps D-E. Repeat this process until Windows 95 hangs during the shutdown process.
7. Repeat steps A-B, remove the program causing the problem from the "Load=" or "Run=" line, and then repeat steps D-E.

After you have identified the program causing the problem, contact the program's manufacturer for assistance. If these steps do not resolve the problem, continue with step 3.

1. Restart Windows 95. When you see the "Starting Windows 95" message, press the F8 key, and then choose Step-By-Step Confirmation from the Startup menu.
2. Press Y at each of the following prompts. Press N for any other prompts:
   - Load Doublespace driver
   - Process the system registry
   - DEVICE=C:\WINDOWS\HIMEM.SYS
   - DEVICE=C:\WINDOWS\IFSHLP.SYS
   - Load the Windows graphical user interface
   - Load all Windows drivers
   
3. Shut down Windows 95. Wait for Windows 95 to shut down.

If Windows 95 shuts down properly, the problem may be caused by acommand line in the Autoexec.bat or Config.sys file. To determinewhich line is causing the problem, follow these steps:

1. Restart Windows 95. When you see the "Starting Windows 95" message, press the F8 key, and then choose Step-By-Step Confirmation fromthe Startup menu.
2. Press Y for each of the following prompts, plus one additional command. Press N for all other prompts:
   - Load Doublespace driver
   - Process the system registry
   - DEVICE=C:\WINDOWS\HIMEM.SYS
   - DEVICE=C:\WINDOWS\IFSHLP.SYS
   - Load the Windows graphical user interface
   - Load all Windows drivers
   
3. Shut down Windows 95. Wait for Windows 95 to shut down.
4. Repeat steps A-C until the problem occurs.

When the problem occurs, you have identified the command causing the problem. Edit the file containing the command and disable the command. If these steps do not resolve the problem, continue with step 4.

1. Click the Start button, click Run, type "sysedit" (without quotation marks) in the Open box, and then click OK.
2. Click the Config.sys window.
3. In the Config.sys file, make sure the following lines exist in this order:
   device=c:\windows\himem.sys
   device=c:\windows\emm386.exe noems x=a000-f7ff
   
4. Save the Config.sys file, and then quit System Configuration Editor.
5. Restart the computer.
6. Shut down Windows 95. Wait for Windows 95 to shut down.

If Windows 95 shuts down properly, the problem may be caused by a memory conflict that still exists when Emm386.exe is not loaded from the Config.sys file. For information about determining the exact location of the memory conflict, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q112816
TITLE : Locating and Excluding RAM/ROM Addresses in the UMA
If these steps do not resolve the problem, continue with step 5.

1. Click the Start button, click Run, type "sysedit" (without quotation marks) in the Open box, and then click OK. Click the System.ini window.
2. Locate the [386Enh] section of the file.
3. In the [386Enh] section, place a semicolon (;) at the beginning ofeach line that begins with "Device=" and ends with ".386".
4. Save the System.ini file, and then quit System Configuration Editor.
5. e. Restart Windows 95.
6. f. Shut down Windows 95. Wait for Windows 95 to shut down.

If Windows 95 does not hang during the shutdown process, the problemmay be caused by a virtual device driver being loaded in theSystem.ini file. To determine which driver is causing the problem,follow these steps:

1. Click the Start button, click Run, type "sysedit" (without quotation marks) in the Open box, and then click OK. Click the System.ini window.
2. Locate the [386Enh] section of the file.
3. Remove one of the semicolons that you added in step C above.
4. Save the System.ini file, and then quit System Configuration Editor.
5. Restart Windows 95.
6. Shut down Windows 95. Wait for Windows 95 to shut down.
7. Repeat steps A-F until the problem reoccurs.

When the problem reoccurs, you have identified the virtual devicedriver causing the problem. Contact the driver's manufacturer forassistance. If these steps do not resolve the problem, continue withstep 6.

1. In Control Panel, double-click Sounds.
2. In the Events box, click Exit Windows.
3. In the Name box, click None.
4. Click OK.
5. Shut down Windows 95. Wait for Windows 95 to shut down.

If Windows 95 does not hang during the shut down process, the problemmay be caused by a damaged exit sound file. Restore the sound filefrom a backup, or reinstall the program that provided the sound file.If these steps do not resolve the problem, continue with step 7.

1. In Control Panel, double-click System, and then click the DeviceManager tab.
2. Double-click the System Devices branch to expand it.
3. Double-click Advanced Power Management in the device list, click the Settings tab, and then click the Enable Power Management check box to clear it.
4. Click OK until you return to Control Panel.
5. Restart Windows 95.
6. Shut down Windows 95. Wait for Windows 95 to shut down.

If Windows 95 shuts down properly, the problem may be caused by APM.Contact the computer's manufacturer for assistance. If these steps donot resolve the problem, continue with step 8.

1. In Control Panel, double-click System, and then click the Performance tab.
2. Click File System, and then click the Troubleshooting tab.
3. Click all the check boxes to select them.
4. Click OK, click Close, and then click Yes.
5. Restart Windows 95.
6. Shut down Windows 95. Wait for Windows 95 to shut down.

If Windows 95 shuts down properly, the problem is related to the FileSystem settings. If these steps do not resolve the problem, continuewith step 9.

1. In Control Panel, double-click System, and then click the HardwareProfiles tab.
2. Click the hardware profile that you are currently using, and thenclick Copy.
3. Type "Test Configuration" in the To box, and then click OK.
4. Click the Device Manager tab.
5. Double-click any device, and then click the Test Configurationcheck box to clear it. Repeat this step until you have disabled all devices. Do not disable any system devices.
6. When you are prompted to restart Windows 95, click No.
   NOTE: If you disable a PCI hard disk controller, choose Yes to restart Windows 95. PCI hard disk controllers cannot be unloaded dynamically.
7. Restart Windows 95. When Windows 95 restarts, you receive the following message:
   Windows cannot determine what configuration your computer is in.
   Select one of the following:
   Choose Test Configuration from the list of configurations. As Windows 95 starts, you receive the following error message:
   Your Display Adapter is disabled. To correct the problem, click OK to open Device Manager. Click Cancel. When the Display Properties dialog box opens, click Cancel.
   
8. Shut down Windows 95. Wait for Windows 95 to shut down.

If Windows 95 shuts down properly, the problem may be caused by aWindows 95 device driver or a device installed in your computer thatis configured incorrectly or is not functioning properly. To determinewhich device driver or device is causing the problem, follow thesesteps:

1. In Control Panel, double-click System, and then click the DeviceManager tab.
2. Double-click a device that you disabled in step E above, and thenclick the Test Configuration check box to select it.
3. When you are prompted to restart Windows 95, click Yes.
4. Shut down Windows 95. Wait for Windows 95 to shut down.
5. Repeat steps A-D until the problem reoccurs. When the problemreoccurs, you have identified the device or device driver causing the problem.

NOTE: If the shutdown problem is being caused by a Plug and Play device that is configured incorrectly or is not functioning properly, removing the device from the current hardware profile will correct the problem. After you remove the device from the current hardware profile and restart Windows 95, the drivers associated with the device are removed from memory and the shutdown problem does not occur. However, as Windows 95 starts, the Plug and Play device will be detected automatically and installed in the current hardware profile. When you restart Windows 95 a second time, the drivers associated with the device are again loaded in memory and the shutdown problem returns.

If Windows 95 continues to hang on shutdown after you complete steps A-H, reinstall Windows 95 to a different folder to rule out the possibility of damaged files. For example, if Windows 95 is currently installed in the Windows folder, install it to a Win95 folder. If your computer has a Plug and Play BIOS, reinstall Windows 95 using the "setup /P I" command to rule out a defective Plug and Play BIOS.

If Windows 95 still hangs during the shutdown process after you reinstall it, your computer may have faulty hardware or faulty system components including RAM, the CPU, the motherboard, or an internal or external cache. Contact your computer's manufacturer for assistance.

If Windows 95 still hangs during the shutdown process, examine the Bootlog.txt file for "Terminate=" entries. These entries are located at the end of the file and may provide clues as to the cause of the problem.

Each "Terminate=" entry should have a matching "EndTerminate=" entry on a successful shutdown. If the last line in the Bootlog.txt file is "EndTerminate=KERNEL," Windows 95 shut down successfully. If the last line in the Bootlog.txt file is one of the following entries, check the listed possible cause:

If the previous steps in this article do not resolve the problem, tryresetting the computer's CMOS settings back to the factory defaults. For information about changing CMOS settings in your computer, please consult the computer's documentation or manufacturer.

WARNING: Before you reset the computer's CMOS settings back to the factory defaults, make sure to write down the CMOS settings.

NOTE: The PC Speaker driver (Speaker.drv) can cause Windows 95 to stop responding at shutdown or startup. To disable the PC Speaker driver, disable the "wave=speaker.drv" line in the System.ini file. To disable this line, place a semicolon (;) at the beginning of the line. After you make this change, restart your computer.