Which is really all they are doing in their latest move, they are experimenting with tiered broadband pricing, or, another way around Net Neutrality. They are testing it first in Beaumont, Texas, a town with a population of over 100,000, their website says half a million in the Beaumont area, so this is probably a good spot for Time Warner to test this. If they get through this without many complaints, and unless Beaumont is a hotbed of P2P action, they probably will, look for them to roll it out to everyone.
Time Warner said on Wednesday that it was going to start testing a new rate plan in Beaumont that would limit the amount of bandwidth each customer can use each month before additional fees kick in. Alexander Dudley, a Time Warner spokesman, said that the exact terms had not been set, but that packages would probably offer between 5 gigabytes and 40 gigabytes a month. The top plan would cost roughly the same as the company’s highest-speed service, which typically runs between $50 and $60 a month. Source: Time Warner: Download Too Much and You Might Pay $30 a Movie
The NY Times article gives an example using the Apple TV, and say you want to download a high-definition movie, if you are over your limit already, downloading that thing could cost you $30 bucks! Talk about inflation. Well, the average HD movie on iTunes is between 1 and 2 gigabytes each, so, that will limit you to downloading two or three movies a month on their lowest plan, 20 to 30 on the highest plan. Not to mention, Xbox Live, regular internet surfing, photo sharing, etc, this is total crap.
But, if they roll it out now, MOST people won’t notice because they aren’t doing that, YET. This won’t hit most people until every ISP is doing it and they start getting those Internet connected TV’s and realize the movies look better streaming from the net than they do over the normal cable system. EVERYONE who gets slapped with a service like this needs to go to another provider, if they can and complain loudly. This is just the way the cable companies are going to use to get a piece of the bigger pie that Google and other big portals have been enjoying for years. The Telco’s, cable companies, and other ISP’s think they are the Internet when they are just your connection to it, they don’t deserve to be paid multiple times for the same product. Think about it, Google already pays for their bandwidth, same as us, so, every bit is being paid for at least twice, and now they want more.
Mr. Dudley said that Time Warner wants to test bandwidth limits to crack down on a minority of customers who are heavy downloaders. Indeed, only five percent of customers use half of its total bandwidth, he said.
“This is not targeted at people who download movies from Apple,” he said. “This is aimed at people who use peer-to-peer networks and download terabytes.”
Then why don’t they raise the caps to a terabyte, or a few hundred gigs before they start charging? Because then it would only affect 5% of their customers, and that wouldn’t be a very big increase financially at all as those 5% will move to another provider, guaranteed. They oversell their bandwidth to start with, meaning, if a POP can support 10 gigs of sustained traffic, they will sell 20 gigs, because not everyone uses it at the same time and they usually don’t have to worry about it. Bell Canada is already doing this and charges almost $7.50 per gig of overage, how much does that gig cost them? I would bet the article is close to being correct when it says it costs the ISP about 10 cents a gig.
This is all about making more money off of the Internet, but, if people quit using it because it costs them too much, then they, the cable companies and Telco’s, will end up shooting the golden goose themselves.
This is crap, it needs to be treated like crap, everyone needs to complain loudly and switch to a competitor, if they can. Search your area, there may be more broadband providers than you think.
Here comes one of those public relations things for Comcast, the dumber the things you do to people, the more press you get. If you are with Comcast, beware that unlimited internet is not really unlimited internet, but, what is the limit? Don’t ask, because they won’t tell you as they cannot divulge that information. Then how are they supposed to not go over it? The most important thing is that they called the customer support line and they told them it was probably a hoax because of the area code the call was coming from. What would you do if someone at the company said it was probably a hoax? You would, of course, ignore the hoax. Not a good idea if you are dealing with Comcast apparently.
Comcast asked Frank to cut back his unlimited internet usage. Frank was confused. He thought unlimited meant, well, unlimited. Frank was wrong. Very wrong.
Comcast replaced Frank’s faulty cable modem in November. Frank’s wife received a warning from Comcast in December. Their excessive internet required upgrading to a business account for an additional $10 per month. Maybe $20. The CSRs weren’t clear. Frank decided something wasn’t right and stopped trying to resolve the situation. Source: Comcast Customer Uses “Unlimited Service” Excessively, Gets Disconnected For A Year
He had some very interesting exchanges with people who work at Comcast, like this guy, who had a very high opinion of himself.
Me: Even the CEO of the company has to account to somebody such as the board of directors.
Geovanny: As far as you’re concerned, I am the CEO
Me: I understood Brian Roberts was the CEO of Comcast? If a complaint was directed to him and the board they would need to take action in resolving this problem. We did not receive sufficient notification and your customer service was clueless to the problem with our account last month.
Geovanny: He would just bounce the complaint to me.
File this under CSR gone wild, and not in the good way. A customer contacts you because you asked them to because of a problem, they do and are told to ignore it, so it is, of course still your fault for using all of that bandwidth. You should’ve have dealt with it they said. Ridiculous. They should of course report them to a better business bureau and pursue their rights, but they do have a few options available.
I have just recently started using a Sony Vaio handheld computer with Cingular’s wireless service and it works very well, they should definitely try them. They should also find another person with the same service and see if they can swap routers to see if the same bandwidth problems happen. Though, this might not work if they use the mac address on the router or some other way to identify it, but it would be worth a shot. Satellite is an option, and if they are in reach of a neighbors house, they could maybe talk them into allowing them on their wireless network, and offer to install one if they don’t, in exchange for them paying half of the bill.
Here is the link to the blog he has at blogspot detailing everything that is happening. Comcast Broadband Dispute.
I’ve been accused of many things these last few weeks. Let’s be clear. The reason my HSI service was terminated was because I violated a monthly download limitation which Comcast is not willing to disclose. People online have mentioned they were happy to see me gone as I was a “bandwidth hog”. Those same people however have been unwilling to post what they believe an internet user should be using monthly. In my research I’ve found people terminated for downloading anywhere from 60-100 Gigs. The number seems to change depending ob which state they live. Source: Comcast Broadband Dispute
Categories: Broadband Tags: