Problem with Windows Update and Some HP Products

I guess I should say most HP products instead of some, but, if you are suddenly having trouble saving files in some office products, if you are having trouble using the open dialog box in IE, or if you are having trouble just using the open command form the file menu, then you’ll need to check out this support document from Microsoft.

After you install security update MS06-015 (908531) (, you may experience one of more of the following issues:? Unable to access special folders like “My Documents” or “My Pictures”.
? Microsoft Office applications may stop responding when you attempt to save or open Office files in the “My Documents” folder.
? Office files in the “My Documents” folder are not able to open in Microsoft Office.
? Opening a file through an application’s File / Open menu causes the program to stop responding .
? Typing an address into Internet Explorer?s address bar has no effect.
? Right-clicking on a file and selecting Send To has no effect.
? Clicking on the plus (+) sign beside a folder in Windows Explorer has no effect.
? Some third-party applications stop responding when opening or saving data in the ?My Documents? folder.

Here is the fix, quoted from the same document,

Hewlett-Packard’s Share-to-Web software. The MS06-015 (908531) ( security update includes a “white list”; VERCLSID.EXE will not scan any extension that appears on this list. Adding the HP shell extension corrects the problem. Manually edit the registry:1. Log on to the computer with an account with administrator privileges.
2. Click the Start button and then click Run.
3. Type Regedit and then click OK.
4. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached
5. Right-click “Cached”, point to New, click “DWORD Value”, and then enter: {A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0×401
6. Set the Data of this value to 1
7. Close the Registry Editor.
8. Use Task Manager to end the Verclsid.exe process or restart the computer.

Pain in the butt, I have been installing the latest patches and fixes from the Office update site until I saw this article posted on Microsoft’s site. This way atleast our versions of Office were up to date. ;)