HOW TO: Manage Devices in Windows XP (Q283658)

If the status is Disabled, that is usually the result of user action, and does not necessarily mean that the device has a problem. However, sometimes users disable a device because it was causing a problem, and you should try enabling it to see if it impacts another device negatively.

If the device is experiencing a problem, the Device Status box displays the type of problem. You may see a problem code, or number (or both) and a suggested solution. If you call a support line, this number can be useful for determining and diagnosing the problem.

Troubleshooting a device requires steps specific to that device. If the Device Status box displays a problem, click Troubleshoot to launch the Windows XP troubleshooter for this device type. Supply information and answer questions as prompted.

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