Stop Error When You Upgrade from Windows 2000: Bad_Pool_Caller 0xC2 (Q310527)

When you upgrade your Compaq Professional Workstation AP550 computer from Microsoft Windows 2000 Professional to Windows XP, either of the following symptoms may occur:

  • ou click Yes, download the updated Setup files (Recommended) in the Get Updated Setup Files dialog box during Setup, you receive the following message in the Report System Compatibility dialog box:
    The following items are not compatible with Windows XP. The compatibility issue with some of these items must be resolved before running Setup again.
    For more information about an item, select it, and then click Details.
    Winnov Videum Software
  • Clicking Details causes the following message to appear:
    This software is not compatible with this version of Windows and must be uninstalled before upgrading.
    For a list of devices and applications supported by this version of Windows, see the list of compatible hardware and software on the Microsoft Web site.
  • If you click No, skip this step and continue installing Windows in the Get Updated Setup Files dialog box during Setup, you receive the following error message on a blue screen:
    STOP 0xC2
    BAD_POOL_CALLER

If you clicked Yes, download the updated Setup files (Recommended) in the Get Updated Setup Files dialog box during Setup, remove the Winnov Videum software by using the Add/Remove Programs tool in Control Panel, and then install Windows XP again.

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