Help and Support May Stop Responding When You Use the Network Diagnostic Tool (Q311842)

When you use the Network Diagnostics tool in Help and Support, Help and Support may stop responding (hang).

This problem can occur if you install Windows XP with a predefined original equipment manufacturer (OEM) logo bitmap.

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.

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