Cannot Establish a Remote Assistance Connection (Q311889)

When you try to establish a Remote Assistance session, you may receive the following error message, and you may be unable to start a Remote Assistance session:

You have been disconnected from name computer. For more information, contact name

Remote Assistance may not be able to connect and establish a session if either of the following conditions exists:

  • Windows XP was preinstalled on both computers by the same manufacturer.
  • Windows XP was preinstalled on both computers in a corporate environment by using volume license media.

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