Archive for April, 2004

Stop Error When You Upgrade from Windows 2000: Bad_Pool_Caller 0xC2 (Q310527)

When you upgrade your Compaq Professional Workstation AP550 computer from Microsoft Windows 2000 Professional to Windows XP, either of the following symptoms may occur:

• ou click Yes, download the updated Setup files (Recommended) in the Get Updated Setup Files dialog box during Setup, you receive the following message in the Report System Compatibility dialog box:
  The following items are not compatible with Windows XP. The compatibility issue with some of these items must be resolved before running Setup again.
  For more information about an item, select it, and then click Details.
  Winnov Videum Software
• Clicking Details causes the following message to appear:
  This software is not compatible with this version of Windows and must be uninstalled before upgrading.
  For a list of devices and applications supported by this version of Windows, see the list of compatible hardware and software on the Microsoft Web site.
• If you click No, skip this step and continue installing Windows in the Get Updated Setup Files dialog box during Setup, you receive the following error message on a blue screen:
  STOP 0xC2
  BAD_POOL_CALLER

If you clicked Yes, download the updated Setup files (Recommended) in the Get Updated Setup Files dialog box during Setup, remove the Winnov Videum software by using the Add/Remove Programs tool in Control Panel, and then install Windows XP again.

Click here for the article.

An OpenGL Program May Cause an Access Violation in Windows XP 64-Bit Edition (Q311838)

If you run an OpenGL-based program in Windows XP 64-Bit Edition, you may receive an error message that describes an access violation.

This problem is caused by an invalid compiler optimization.

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.

Click here for the article.

Help and Support May Stop Responding When You Use the Network Diagnostic Tool (Q311842)

When you use the Network Diagnostics tool in Help and Support, Help and Support may stop responding (hang).

This problem can occur if you install Windows XP with a predefined original equipment manufacturer (OEM) logo bitmap.

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.

Click here for the article.

You Cannot View the Files on a Disc After You Replace a CD-R or CD-RW Drive with a DVD or CD-ROM Drive (Q311455)

On a computer (such as a notebook computer) in which you can replace the CD-R or CD-RW drive with a DVD or CD-ROM drive, you may not be able to gain access to the files that are on the disc that is in the DVD or CD-ROM drive if you replace the CD-R or CD-RW drive with a DVD or CD-ROM drive while the computer is off and then start the computer. When this occurs, you can still gain access to the files by using a command prompt.

This problem occurs if you replace the CD-R or CD-RW drive with a DVD or CD-ROM drive while the computer is off and the same drive letter is assigned to the new drive.

When a writable drive such as CD-R or CD-RW drive is installed, Windows Explorer records its drive letter in the registry. If you replace the CD-R or CD-RW drive while Windows is running (this is known as “hot swapping”), the registry information is automatically updated. However, if you replace the CD-R or CD-RW drive while the computer is off, the registry information is not updated and Windows Explorer tries to treat the new drive as the writable device.

Click here for the article.

Windows XP FAQ

Check out the Microsoft Product Support Services Windows XP Frequently Asked Questions, with topics on

• Getting Started
• Personalizing your computer
• Communication
• Building a Home Network
• Working with Music and Video
• Working with programs
• Fixing and maintaining your computer
• Installing and Troubleshooting Hardware
• The Internet

Click here for the list.

Microsoft Windows XP: Troubleshooting Internet Connectivity

This WebCast provides an overview of Internet connectivity support in Microsoft Windows XP, along with information about how to troubleshoot an Internet connection. This discussion includes the use of Modem Diagnostics, Network Diagnostics, IPConfig, Ping, and other troubleshooting tools to test the connection, as well as some general guidance about sharing an Internet connection with other computers on a home or small office network.

Click here for more.

HOW TO: Troubleshoot “Stop 0x0000007B” Errors in Windows XP (Q324103)

This step-by-step article describes how to troubleshoot “Stop 0x0000007B” error messages in Windows XP. A “Stop 0x0000007B” error message may appear on a blue screen when you start your computer. The error message includes the following information:

STOP: 0x0000007B ( parameter1 , parameter2 , parameter3 , parameter4 )
INACCESSIBLE_BOOT_DEVICE
-or-
Setup has encountered a fatal error that prevents it from continuing.
Contact your product support representative for assistance. The following status will assist them in diagnosing the problem.
(0×4, 0×1, 0, 0)
Setup cannot continue. Power down or reboot your computer now.

A “Stop 0x0000007B” error can also occur during Windows XP Setup when Setup restarts your computer during installation. In this case, you receive the second error message.

Click here for more.

Yahoo! Messenger Causes an Error Message in Windows XP (Q321738)

When you attempt to redirect to Internet addresses while Yahoo! Messenger is running, your computer may become unstable, or you may receive the following error message:

Crash caused in iexplorer.EXE!-> Crash caused by Yahoo! Messenger.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:

App Name App Version Module Name Module Version Offset
—————————————————————-
iexplore.exe 6.0.2600.0 messmod.dll 2.0.1.5 00002fef

Click here for more.

WorldNet Service Causes an Error Message in Windows XP (Q321971)

When you try to install or use the AT&T WorldNet service, you may receive the following error message:

setup2.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:

App name App version Module name Module version Offset
—————————————————————
setup2.exe 5.0.0.394 msvcrt.dll 7.0.2600.0 00031fcc

Click here for more.

3DMark2001 Causes an Error Message in Windows XP (Q321973)

When you are using the MadOnion 3DMark2001 program, you may receive the following error message:

3dmark2001.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:

App name App version Module name Module version Offset
——————————————————————
3dmark2001.exe 1.0.0.1 ntdll.dll 5.1.2600.0 000036f7

Click here for more.