General USB Troubleshooting in Windows XP (Q310575)

Because USB devices are Plug and Play devices, there is little that you can do to control or configure them. However, you can trace most USB problems to one of the following conditions:

  • Malfunctioning or incorrectly configured hardware
  • Malfunctioning, incorrectly configured, or missing device driver
  • Mismatched cabling
  • Out-of-date firmware or basic input/output system (BIOS)
  • Improperly configured root hub

You can use the following troubleshooting tips to check for each of these conditions to help you resolve USB device issues.

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